Return and Exchange Policy

Returns and exchanges are available for watches purchased directly from berna1864.com within 15 days of delivery. This policy applies only to products bought through our official website.

Contact service@berna.watch before shipping any return or exchange, providing your order reference and reason. Failure to do so may delay or prevent processing.

Items must be returned in original condition: unworn, with all tags, protections, and packaging intact. You may exchange an item once only.

Condition issues (scratches, damaged straps) may result in partial refund or denial — contact service first.

Customer responsibility: You cover return shipping unless the issue is proven manufacturing defect.

Options:

• Refund: Full amount (minus shipping) to original payment method.

• Store credit: Coupon for future purchase.

Exchange: Select equal-value item or receive store credit.

To initiate a return, email service@berna.watch or use our return form.

Applies to post-production stock; preorder terms at berna1864.com/preorder.