Question 1

What is Berna

Accepted Answer

Berna is a Swiss watch brand rooted in the tradition of independent watchmaking. We create timepieces that blend honest craftsmanship with contemporary design — built to be worn, not kept in a drawer.

Question 2

Where are Berna watches made?

Accepted Answer

Our watches are Swiss Made — meaning they are designed, developed, and assembled in Switzerland, with Swiss-certified movements. Quality control is carried out here as well. We meet the full legal requirements of the designation, and we intend to keep it that way.

Question 3

Where can I follow Berna

Accepted Answer

You can find us on Instagram and sign up for our newsletter at the bottom of this page to be the first to hear about new releases and restocks.

Question 4

What movements do Berna watches use?

Accepted Answer

Each model uses a Swiss movement — details including the caliber, power reserve, and accuracy are listed on every product page.

Question 5

What are the case and strap materials?

Accepted Answer

Materials differ by model. Full specs — including case material, crystal type, lug width, and strap material — are detailed on each product page.

Question 6

Can I get an engraving or personalization?

Accepted Answer

Contact us before placing your order to ask about engraving availability on specific models. Custom requests may require extended lead times.

Question 7

How do I place an order?

Accepted Answer

Select your watch, click "Add to Cart," and follow the checkout steps to enter your shipping and payment details. You'll receive a confirmation email once your order is placed.

Question 8

Which payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, American Express, PayPal, and bank transfer. All transactions are SSL-secured.

Question 9

Can I modify or cancel my order?

Accepted Answer

Yes, within 24 hours of placing your order. After that, fulfillment may have already begun. Email us at orders@berna.watch as soon as possible.

Question 10

Will I receive an order confirmation?

Accepted Answer

Yes, a confirmation email is sent automatically after checkout. Check your spam folder if you don't see it within a few minutes.

Question 11

Where do you ship?

Accepted Answer

We ship worldwide from Switzerland.

Question 12

How long does delivery take?

Accepted Answer

Tbd

Question 13

How much does shipping cost

Accepted Answer

Shipping costs are calculated at checkout based on your location.

Question 14

Is my watch insured during shipping?

Accepted Answer

Yes. Every order is shipped fully insured and tracked. You'll receive a tracking number once your watch is dispatched.

Question 15

Do I need to pay customs or import duties?

Accepted Answer

Customers outside Switzerland may be subject to import duties and taxes depending on local regulations. These charges are the buyer's responsibility and are not included in our prices or shipping fees.

Question 16

What is your return policy?

Accepted Answer

We accept free returns within 30 days of delivery for unworn watches in original condition, including all packaging and documentation.

Question 17

How do I initiate a return?

Accepted Answer

Email returns@berna.watch with your order number and reason for the return. We'll get back to you within 2 business days with instructions and a return label.

Question 18

Can I exchange a watch for a different model?

Accepted Answer

Yes. If your watch is  unworn and in original condition, we can arrange an exchange within 30 days. Contact us at returns@berna.watch and we'll walk you through the process.

Question 19

Warranty & Repairs

Accepted Answer

All Berna watches are covered by a [X]-year international manufacturer's warranty against defects in materials and workmanship.

Question 20

What does the warranty not cover?

Accepted Answer

The warranty does not cover normal wear and tear, scratches, damage from impacts or misuse, water damage beyond the watch's rated resistance, or unauthorized modifications.

Question 21

How do I make a warranty claim?

Accepted Answer

Email service@berna.watch with your proof of purchase and a description of the issue. We'll assess the claim and arrange repair or replacement as needed. Return shipping for valid warranty claims is covered by us.

Question 22

Can I get my Berna watch serviced?

Accepted Answer

Yes. We recommend a full movement service every 3–5 years. Contact us to arrange servicing through our certified watchmakers.

Question 23

What if my watch arrives damaged?

Accepted Answer

Contact us within 48 hours of delivery with photos of the damage. We'll arrange a replacement or repair promptly.

Question 24

How should I store my watch?

Accepted Answer

Store your watch in a cool, dry place away from direct sunlight and magnetic fields. The original box is ideal for long-term storage.

Question 25

How do I care for the strap?

Accepted Answer

Leather straps should be kept dry and occasionally treated with leather conditioner. Metal bracelets can be gently cleaned with a soft cloth and mild soapy water.

Question 26

How often does a mechanical watch need servicing?

Accepted Answer

Every 5-7 years for a full service, depending on usage. Regular wear helps keep the movement lubricated, but periodic professional servicing is essential for long-term accuracy and reliability.

Question 27

Is it normal for my automatic watch to lose a few seconds per day?

Accepted Answer

A small daily variance is normal for any mechanical movement — typically around ±10–15 seconds, though some models perform tighter. The exact spec is listed on your model's product page. If your watch consistently falls outside that range, get in touch with us.

Questions and Answers

Questions and Answers

Questions and Answers

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